Endpoint Type Configuration Guide - ServiceNow

 Endpoint details

In this document you will find detailed info about ServiceNow Endpoint Type. This Endpoint Type is Self-Service type, so user can add them with out a need to reach out to ONEiO Support. 

	General
Status	Sets the status of the endpoint. Active / Suspended
ServiceNow root URL	Base address of your ServiceNow. You can test the http connection by clicking Test Connection button. Note that this function does not test the authentication, only if ONEiO can reach the endpoint.
Name	Name of the endpoint. It is recommended to use short names since this name is used in displays throughout ONEiO.
Timezone	The timezone used in ServiceNow. Since ServiceNow does not include the timezone information in the datetime values, it is essential that ONEiO knows the timezone used. That way there is no need for any additional configuration when mapping datetime fields from or to ServiceNow
Datetime pattern	Date time pattern ONEiO uses to read datetime fields and how ONEiO sends out datetime fields. Shown only for reference.

	[YourServiceNow] -> ONEiO
Receiver address	The address to insert to ServiceNow's REST Message. The targets are different when operating in QA or Production. QA ->  https://rest-receiver-test.service-flow.com/api Production ->  https://rest-receiver.service-flow.com/api
Username	Username (and password) to be used in ServiceNow's REST Message. You can reset/retrieve a password in edit mode.

	ONEiO -> [YourServiceNow]
ServiceNow user	The user that is used in all calls to ServiceNow's API. These include updates and lookups.
Password	The password to the integration user.
Unrecoverable HTTP error codes	List of numeric HTTP response codes that are to be handled as non-recoverable when sending messages to ServiceNow's API. If ONEiO receives an error code that is not on the list, it will retry the message automatically. If ONEiO receives an error code that IS on this list, the message will result in an error.

Entity types

ServiceNow endpoint comes with four default entity types; Incident and Service Request, Change Request and Problem. The defaults match the Update Set provided in the ServiceNow set up guide. Entity type on ONEiO is equivalent to ServiceNow's Table. There is no need to use these ones, but you can use them as examples in case you wish to use some other Entity Types. You can add new Entity Types freely.

TEST

Month	Savings
Sum	$270
January	$100
February	$80
March	$90